Privacy Policy

1. Information We Collect

When you use our ambulance service website, contact us online, or request emergency transportation services, we may collect personal information including:

• Full Name
• Mobile Number
• Email Address
• Pickup and Destination Address
• Emergency Contact Information
• Medical Assistance Requirements
• Booking Details and Communication Records

2. How We Use Your Information

The information collected is used strictly for providing ambulance and emergency transportation services, improving customer support, processing bookings, responding to inquiries, and ensuring service quality.

• Managing ambulance bookings and dispatch operations.
• Providing customer support and emergency assistance.
• Sending service-related notifications and updates.
• Improving website functionality and user experience.
• Complying with legal and regulatory obligations.

3. Online and Offline Data Collection

Information may be collected through online forms, contact forms, emergency booking requests, telephone conversations, WhatsApp communications, and direct offline interactions with our staff or ambulance partners.

All collected information is treated with strict confidentiality and is only used for operational and customer service purposes.

4. Data Security

We implement industry-standard security measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

• Secure server infrastructure.
• Access control mechanisms.
• Data encryption where applicable.
• Regular monitoring and security updates.

5. Information Sharing

We do not sell, rent, or trade personal information to third parties. Information may only be shared when necessary to:

• Provide ambulance or medical transportation services.
• Coordinate with healthcare providers when required.
• Comply with legal obligations and government regulations.
• Protect the safety and rights of users and the public.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve performance, analyze visitor behavior, and enhance user experience. These tools do not collect sensitive personal medical information.

7. User Rights

Users have the right to request access, correction, or deletion of their personal information, subject to applicable legal requirements and operational obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review their privacy policies separately.

9. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.